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Policies
Check In: 2pm
Check out: 10am
(early/late check in can be arranged with prior arrangement)
Cancellation:
Direct bookings made here only (bookings through third party agents, ie booking com, please see the specific policies relevant on that site)
Cancellation 8+ days prior to arrrival - No Charge (with the exception of deposit) or refund of tariff balance if paid upfront LESS the 10% deposit
Within 7 days of arrival * Full charge/No Refund
The payment of the 10% deposit is a commitment to the booking, on both sides, & makes those dates unavailable for us to sell to anyone else - therefore in the event of any cancellation, at any time, the deposit is non refundable.
Any refunds for payments made with credit card will be less credit card transaction fees.
All cancellations requiring refund incur an admin fee of $10
Credit card/EFTPOS is available onsite. Please note a 2.5% surcharge applies for payment by credit card- (& includes debit credit cards)
To avoid the 2.5% fee on the room tariff, payment can be made at least 7 days prior by direct credit to:
Tawa Cove Cabins
12-3475-0011989-00
Please quote your booking name as reference
Please email to advise payment has been made, if by way of direct credit :)
Children: Due to close proximity to the waterfront, a stream running through the property & the terrain, this property is NOT suitable for children under 15 yrs old. Note, the cabins do not accommodate any more than 2 people. We have a lot of couples coming to stay with us that are having a break from children or on an adults group trip, so a kids free environment is the best fit for the majority of our guests.
Dogs: We have our own dog on our property, a friendly Springer Spaniel, Oscar. We unfortunately can't allow guests dogs to stay due to wildlife (wekas especially), & the comfort of other guests.
Smoking: Please smoke outside only.
Please email us in advance of your arrival:
Are you are walking in (if so from where, eg; Ship Cove), travelling direct to Tawa Cove by water taxi or boating privately?
Which water taxi company are you using? What time are you departing Picton?
Do you have any bags being dropped off by water taxi; if you are walking QCT? - this is important as we won't chase up bags that we don't know are coming.
If by private boat, do you need the mooring reserved for you?
Bed configuration -King or Twin Singles - very important if you are wanting a twin - beds are made up as Kings & can't be re-made to a twin if only notified on arrival, sorry.
Food/meal orders, if required. Let us know of any dietary requirements please